What Exactly Is A Mystery Shopper?
A mystery shopper is like an undercover agent. You might accept assignments
for restaurants, grocery stores, automobile dealers, retail stores, or amusement parks,
Just about any type of business you can think of could benefit from the services of
a mystery shopper.
You receive a specific assignment for your shop. For example, you may
be asked to describe the parking facilities, cleanliness, friendliness of staff,
and your wait time at a restaurant.
You must always work undetected. The staff should not suspect that you are
an evaluator or they would treat you differently. Your job is not to
spy on employees, or try to find things wrong or right. Your job is
simply to follow the script that comes with your assignment and provide
an impartial evaluation.
You are the link that keeps the Corporate Headquarters informed and
they need you to maintain yourself in a professional manner. For a
business to be successful, they must maintain customer satisfaction. They
can better please the customer if they understand how the customer is being
treated and if their product is being sold as they intended.
You will have the benefit of working around your schedule, which
can be beneficial for a housewife, mother or part time worker. Some
places may want you to go to their establishment only during certain hours,
i.e. happy hour, early bird specials, moonlight madness sales, etc. You may
be able to request certain hours of the day that are best for you, such as early
mornings for moms with small children in preschool or late afternoons -
early evenings for those who already hold down a part time job